Service Policy:

Night of Rose Store Service Policy

I. Business Scope

Retail Services: Supports single-item and bulk purchases with free shipping sitewide，Privacy Packaging!

Wholesale Services: 12% discount for orders of 100+ items, with dedicated logistics channels.

Customization Services: Accepts personalized customization for patterns/sizes/materials. Minimum order quantity: 300 pieces. Delivery within 15-25 business days.

II. Service Commitments

1. Quality Assurance: All products certified under ISO9001; custom items maintain ≤0.5% error rate.

2. Timeliness Commitment:

- Retail Orders: Shipped within 48 hours

- Wholesale Orders: Fully prepared within 7 business days

- Custom Orders: Delivered within 15-25 business days

3. After-Sales System:

- Retail Items: No returns or exchanges accepted without cause

- Wholesale Products: Free replenishment within 1% defect rate

- Custom Products: Free replenishment within 3% defect rate

III. Special Services

1. Emergency Channel: Rush orders incur 20% expediting fee, reducing lead time by 40%

2. Sample Service: Custom orders require mold fees, with 3 free sample runs provided!

IV. Value-Added Benefits

VIP Clients: Exclusive customer service channel for annual purchases exceeding $200,000 USD

Quality Insurance: All orders automatically covered by product quality insurance

Note: This policy applies to all business lines (retail, wholesale, custom). Night of Rose Store reserves final interpretation rights. Policy updated: January 10, 2026